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Create an incident from a template

You can expedite the creation of an incident using pre-configured incident types in FH Mobile Response as templates. You can also create your own templates for frequently occurring types of incidents.

Information on creating incident templates is available in Create an incident template.

Note: You must have purchased FH Mobile Response Premium to create an incident from a template in FH Mobile Response. For information on upgrading from FH Mobile Response Basic to Premium, contact your FH sales representative.

Do one of the following.
- Choose Go → New → New Incident From Template.
- On the Incident ribbon, click New Incident From Template.
A dialog box listing default templates, and any incident templates you may have created, appears.

Click the icon for the template you want to use.

The icons in the dialog box update to display more icons for gathering information for the template.

Example:

If you click Rail Cars, the icons in the dialog update so you can choose which kind of rail car is involved in the incident, and indicate if the hazardous material is known.

Tip: If you select the wrong icon or change your mind, in the lower left corner of the dialog box, click Back to go back one set of icons in the dialog box.

Note: Observe which icons in the dialog box have a small blue arrow on the right side of the icon. The arrow indicates that if you click that icon, more icons will appear.

If no small blue arrow appears, you have reached the end of the template and FH Mobile Response will create a new incident with the information you have provided for the template.

Click the icon you want for the incident you are creating.

Depending on whether the icon has a small blue arrow on the right side, either another screen of icons appears, or the New Incident From Template dialog box appears.
(If additional icons appears) Click the icon you want for the incident you are creating.

Note: You will use the icons that appeared to continue defining the incident you are creating. The New Incident From Template dialog box eventually appears, indicating the end of the incident definition process in the template.

(When the New Incident From Template dialog box appears) Do the following.

Either enter an incident identification (ID) number, or accept the ID number generated.
Click OK.

The Address tab appears, with the Address dialog box over it.
In the Address dialog box, in Street, City, State, and Zip, type as much of the address as you know.

You can enter an exact street address with a city and state, an exact street address with just the zip code, or a street with a city, state, and zip. Without an exact match, FH Mobile Response finds the closest matches it can with the information.

Do one of the following.

Click this	To do this
Search	Leave the Address dialog box displayed after searching for the address.
Search and Close (Enter)	Close the Address dialog box after searching for the address.

The Address tab is renamed with the address you entered, the Parameters button at the top of the tab displays the text you entered in the dialog box, and a list of possible matches appears in the list in the tab. Each possible location includes a score that reflects the degree of accuracy for the match.

The map displays location icons and a push-pin at the best match to the address parameters you listed. Not all of the icons for the possible locations may be visible in the selected map.

Example: If you had selected the Map tab, and then specified a street name (with no house or building number), in a specific city, state, and zip code, a number of green location icons for possible matches appear in the map you had selected, and corresponding locations appear in the tab and on the map.

(Optional) View more information about each possible location.

At the bottom of the tab, click Switch to Advanced to view more information for each possible location.

The Locations tab appears, and the tab displaying the possible matches becomes a sub-tab of the Locations tab. Each possible match has its own menu arrow on the right, and the button at the bottom of the tab is renamed to Switch to Basic. To the right of the map, a toolbar of additional options appears.

Basic

Premium

Information on using the toolbar on the right to control the map the location results appear in is available in Work with advanced map controls.

Click the menu arrow to the right of the match you want to view more information on.

An information display appears to the right, displaying the location's latitude and longitude, and the match score for the location.

Basic

Premium

(Optional) At the bottom of the tab, click Switch to Basic to display the basic version of the possible match list.

The Locations tab disappears, and the tab displaying the possible matches becomes a primary tab again, and the individual menu buttons disappear for each possible match. The button at the bottom of the tab is renamed to Switch to Advanced. To the right of the map, the toolbar of additional options disappears.

Basic

Premium

(Optional) In the tab, click Parameters to display or hide the Address dialog box.

This feature is useful if you closed the Address dialog box after searching and need to change the address.
In the tab, select the correct location from the list.

The push-pin on the map moves as necessary to identify the location you selected on the tab.
(Optional) Work more with the location results in the list.

Information on working with the results is available in Work with found location results.

In addition to the address tab, an Incident tab with the number you specified in the New Incident From Template dialog box appears.

Click the Incident tab.

The sub-tabs of the incident appear, with the Summary sub-tab selected.
Use the sub-tabs to specify information pertinent to the incident.