Work with instant messaging (IM) in the incident
On the Incident tab, on the IM (instant messaging) sub-tab, you can send and receive instant messages to anyone logged into the same FH Mobile Response server you are using.
Note: You must have purchased FH Mobile Response Premium to use the IM sub-tab for an incident in FH Mobile Response. For information on upgrading from FH Mobile Response Basic to Premium, contact your FH sales representative.
Hold an instant message (IM) conversation in the incident
Add more participants to the conversation in the incident
Rename an IM conversation for the incident
Cancel a pending conversation for an incident