Cancel a pending conversation for an incident

If you have started a new conversation, but the client (mobile computer) you sent the message to has not responded, the message has a "pending" status. To save resources, you can cancel the instant message (IM) if needed.

1. (If you have not done so already) Log into the FH Mobile Response server.

   Information on logging into an FH Mobile Response server is available in Log into an FH Mobile Response server.

2. (If an incident is not already open) Open an incident, as described in Open an incident.

3. Click the incident's IM sub-tab.

   The IM sub-tab appears, listing the IM conversations you currently have running. Above the IM list, a toolbar appears.

   

   Note: If the IM sub-tab does not appear, it may be hidden through a configuration setting in FH Mobile Response. Information on displaying or hiding the Summary sub-tab is available in Display or hide incident sub-tabs.

4. In the left pane, select the IM conversation with the Pending status that you want to close.

   

5. In the toolbar on the IM tab, click Cancel Pending.

   The conversation you selected is removed from the left pane, and the message you initially sent to the other client is not delivered.