FAQ (Frequently Asked Questions)

Yes, you can. Information on retrieving a discarded CAD incident is available in Retrieve a discarded CAD incident.

No. A record cannot be physically deleted from the database. Any unwanted call should be started as a practice call in FH Medic on the mobile computer, or converted to a practice call on the FH Medic Cloud.

Information on starting a call as a practice call is available in Add or edit an incident. Information on converting a call to a practice call is available in Mark a real incident as a practice incident.

As soon as your computer connects to the Internet, it silently synchronizes your patient care data to the FH Medic Cloud.

FH Medic can function without an Internet connection. The data resides securely, locally on your mobile computer, until an Internet connection is established again.

In FH Medic on the mobile computer, do the following.

1. On the Response tab, complete the required information.

2. On the Summary → Disposition tab, under Details, for Outcome, choose Patient not Found.

   This outcomes removes all required information normally gathered for a patient.

Yes. Please submit a license reset request to support@firehousesoftware.com, and follow the directions in the email you receive back. Once the license is reset, you may use it on your new computer.

Note: FH Medic becomes inactive on your old computer.

Yes. The FH Medic Integration Suite runs as a service, and calls process as soon as the CAD file appears in the CAD data folder.

Information on the FH Medic Integration Suite is available in Import CAD system data into FH Medic.

Yes. The FH Medic Integration Suite connects directly to your database on the FH Medic Cloud.

No. The FH Medic Integration Suite is universally programmed and mapped to FH Medic fields.

We currently have an interface that processes generic TXT, generic XML, and Intergraph files.

No. The FH Medic Integration Suite uses the same file as FH CAD Monitor. You have an option to have the calls process through the FH Medic Integration Suite and move to a folder that FH CAD Monitor can process, or you can process calls in FH CAD Monitor and then push the file to a folder that FH Medic Integration Suite can process.

Yes. The FH Medic Integration Suite processes all CAD files. The unit referenced in the CAD file must match the CAD unit description on the FH Medic administration web site, and be defined as CAD-dispatchable. If the information does not match, the file is moved to a processed folder and the call does not upload to the FH Medic Cloud.

Information on the unit's CAD description and indicating that a unit is CAD-dispatchable is available in Add or edit units in the field.

All completed, non-practice calls are automatically pulled down from the FH Medic Cloud into a local folder at approximately the beginning of the hour. The generated file has a .FHz extension.

Information on the data being pulled down to the local folder is available in Import FH Medic data into FIREHOUSE Software.

The data from FH Medic is imported when, in FIREHOUSE Software, you choose File → Station Management→ Import Data from Station. This process can be done manually each hour, or automatically using FIREHOUSE Software's automated task feature and the Import from Station task.

Information on using the station management feature is available in the FIREHOUSE Software online help.

Information on setting up an automated task is available in Set up a FIREHOUSE Software automated task.

The recommended timing for the automated task is every 30 minutes.

Information on setting up an automated task is available in Set up a FIREHOUSE Software automated task.

Yes. However, when you set up the automated station import task, you can choose the Skip duplicate records option to skip existing records during the import.

Information on setting up an automated task is available in Set up a FIREHOUSE Software automated task.

Yes. Because a limited amount of data is exported to the FIREHOUSE Software database, not all NEMSIS data requirements may be met. If you plan to import data for statistical analysis and running other reports, you need to remove all NEMSIS rules in FIREHOUSE Software. You can export data for NEMSIS from the FH Medic administration web site.

Information on removing NEMSIS rules in FIREHOUSE Software and preparing the FIREHOUSE Software database for is available in Set up a FIREHOUSE Software automated task.

Information on exporting data for NEMSIS is available in:

NEMSIS validation is conducted in FH Medic and during the FH Medic NEMSIS export, export is performed from FH Medic administration web site, on the FH Medic Cloud.

Information on exporting data is available in Export data.

Yes. Once you create a login to the FH Medic administration site on the FH Medic Cloud, you can restrict the access of that login to specific data entry fields (provider impression, transport locations, and so forth) or incident information (unit, shift , medic, and so forth). Many departments create login accounts for billing companies, qualify control (QC) staff, administrators, and more.

Information on creating a login to the FH Medic administration site is available in Add, edit, or deactivate administrator accounts. Information on restricting access to specific information is available in Specify administrator security settings.

There are a few ways to get data to billing companies.

• Transfer data to FIREHOUSE Software and use a query to export data.
• Create a login account on the FH Medic administration site that allows your billing company to review data and print reports as needed.
• Send your billing company a PDF copy of the reports needed.