Record call response times

1. (If you have not done so already) Add a new incident, or open an existing incident, as described Add or edit an incident.

   By default, the Scene tab appears.

2. At the bottom of the screen, touch Times/NFIRS.

   Fields for specifying a variety of times appear.

   

3. Under Times, enter a date and time, as described in Understand the interface and data entry in it.

   Field	Information needed
   Call Time	The time the phone rings (911 call to public safety answering point or other designated entity) requesting emergency medical service (EMS) support.
   Dispatched	The time dispatch was notified by the 911 call taker (if a separate entity).
   En Route	The time the unit responded (the time the vehicle started moving).
   At Scene	The time the responding unit arrived on the scene (the time the vehicle stopped moving).
   At Patient	The time the responding unit arrived at the patient's side.
   Depart Scene	The time the responding unit left the scene for its destination.
   Arrive Destination	The time the responding unit arrived with the patient at the destination or transfer point.
   Transfer Care	The time the patient was transferred from this EMS agency to another EMS agency for care.
   Unit Clear	The time the responding unit left the scene (started moving).
   Back At Home	The time the responding unit was back in their service area. In agencies who utilize Agency Status Management, home location is the service area as assigned through the agency status management protocol.