Enter an incident narrative

The incident report is an official record of an incident, and must accurately describe the incident and the actions taken to mitigate it. While many facts can be recorded in code fields, some information can be presented only in a detailed narrative. Critical information may be left out unless the narrative report is completed. Information that should be included in the narrative includes observations and actions taken. They should be reported in a logical order—usually chronological.

You should use the narrative report to describe scene conditions, including property damage. Also describe the condition of the premises when you left, report any remaining hazards, and summarize the incident.

  1. (If you have not done so already) Add a new incident, or open an existing incident, as described in Add or edit an incident.

    By default, the Response tab and Incident Information sub-tab are selected.

  2. Click the Incident Narrative sub-tab.

    A large text area for entering text about the incident appears.

  3. Click in the large text area, or click Keyboard at the bottom of the tab.

    A keyboard appears over the screen.

  4. Use the keyboard to type a narrative describing the incident, and then click Submit.

  5. In the lower right corner of the tab, click Check Spelling.

    If spelling errors are found in your text, the Check Spelling dialog box appears.

  6. (If the Check Spelling dialog box appears) Use the dialog box to correct any spelling errors in your text.
  7. Closed(Optional) Add hand-written notes or sketches to the incident narrative.

    1. In the lower left corner of the tab, click Scratch Pad.

      A blank drawing dialog box appears.

    2. Using your finger, stylus, or a mouse pointer, draw or write in the scratch pad window.

      A black, two-pixel line follows your movements.

      Tip: If you are unsatisfied with your results, click Clear to remove all lines from the scratch pad window.

    3. Click Close.

      The notes or drawings on the scratch pad remain available until the incident is closed, and you can add to them as needed by repeating steps a–c.