Request temporary and permanent license files

FH Web requires a license file to run. You can use a temporary license file to run FH Web while waiting for a permanent license file to be generated and sent to you.

Note: If you plan to have multiple FH Web servers in your configuration, you need to do the steps below on each FH Web server, and obtain a separate permanent license file for each server. The same temporary license can be used on all the FH Web servers.

Warning: The FH Web license is machine-specific and is based on the server's host name, which must not exceed 15 characters. If you move FH Web to another server, the license file will not work.

1. Log on to the FH Web server as an administrator.
2. Verify that the host name of the FH Web server is fewer than 15 characters.

3. Choose Start → Run.

   The Run dialog box appears.

   

4. In Open, type cmd, and then click OK.

   A DOS command window appears.

   

5. At the prompt, type:

   ipconfig /all > C:\host.txt

   The host.txt is created on the C: drive, containing the server host information.

6. Close the DOS window.

7. Create an email to support@firehousesoftware.com and include the following text in the body of the email.

   New Install
   <Your department's name>
   <a contact email address>
   Please send the current temporary FH Web license and create a permanent FH Web license based on the attached 'Host.txt' file.

   Example:
   New Install
Johnsville Fire Department
ChiefJohn@JohnsvilleFD.com
Please send the current temporary FH Web license and create a permanent FH Web license based on the attached 'Host.txt' file.

8. Attach the host.txt file to the email.

9. Send the email.

   You will receive a reply with the temporary license file, and then you will later receive a second email with the permanent license file.

   Caution: Save the first email for use after installing FH Web. The directory you need to save the license file into does not exist yet.