Client system requirements

FH Web requires the following 64-bit operating systems on client computers.

  • Windows 10
  • Windows 8.0 or 8.1, Professional or Standard Editions
  • Windows 7 with Service Pack 1
  • Mac OS X 10.6 or later

FH Web supports the following browsers on client computers.

  • Internet Explorer 10.0 or 11.0

    Note: FH Web Edition is supported on Internet Explorer 11.0 in compatibility mode.

  • Mozilla Firefox 31 Extended Support Release (ESR) or later, on Windows and Linux
  • Apple Safari 5.0.6 or later on Mac OS X

Note: Only the Windows clients, Mozilla Firefox, and Internet Explorer browsers are fully supported. FIREHOUSE Software technical support will provide best-effort support for the other clients. FH Web Edition is not supported on Google Chrome.

Client computers access FH Web from a Web browser that supports one of the following clients.

  • The Mozilla Firefox client is available to Windows client computers.

  • The Microsoft ActiveX client is available to Windows client computers running Internet Explorer.

    Warning: To successfully install this ActiveX plug-in, the user at the client computer must modify rights to C:\WINDOWS\Downloaded Program Files\. By default, only Power Users and Administrators have this permission.

  • The Windows client is a 32-bit Windows application that can be manually installed and run on most Windows client computers.

Note: 

  • TCP/IP must be installed as a network protocol.
  • The color depth of the client must be greater than 25; 16 million or greater is recommended.

Tip: Use an uninterruptible power supply (UPS) with client computers in case of power failure.