Log files
The FH Web Edition server creates log files which record information about its own performance and that of certain FH Web Edition processes. Technical support uses the data to diagnose and correct problems that may arise. This can be especially helpful for errors that are only reproducible on specific machines or with a specific application.
All log files, whether they pertain to the client or host machine, are located in the Log folder on the FH Web Edition server.
Example: D:\Program Files\ACSXerox\FH Web Edition\Log
In the Log folder are three subfolders: Backup, Codes, and Templates.
Caution: Do not to delete these folders.
FH Web Edition messages are recorded within log files prefixed with aps and followed by the date and time (to the nearest millisecond) the Application Publishing Service was started.
Example: aps_2011-04-04_09-55-47-636.html
A new log file is created each time the Application Publishing Service is started. The log file with the latest date and time stamp contains messages for the current, or most recent instance of the Application Publishing Service.
Problems detected in the execution of FH Web Edition are described by entries in the log file. Each entry is uniquely identified by an item number along with a date and time stamp, and a description of the event or program error. Technical support uses this information to locate a problem's source and to determine its resolution.
Entries in the log file may also include prefixes for locating messages associated with an individual user's session and applications. If the event occurred within the context of a given session, the name of the session appears at the beginning of the message.
Example: SuzyG on Server1
If the event occurred within the context of a connection to the Application Publishing Service—a connection either from a client or from an application—the name of the connected process is included in the message prefix.
Example: pw (1244)
This message indicates that a problem occurred during the connection between the Program Window process and the Application Publishing Service. 1244 is the ID of the process in which the event took place.
If the message prefix contains the connection name aps, the event occurred within the Application Publishing Service, but was not associated with a connection to another process.