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Update FH Mobile Response on a client computer

Caution: Close all open applications and disable anti-virus software before installing FH Mobile Response.

(If you have not done so already) Log on to the computer you want to install FH Mobile Response onto as an administrator.
Insert the FH Mobile Response USB drive into the appropriate drive.
Navigate to the USB drive and double-click the Setup.exe file.

The Prerequisite check dialog box appears.
Click OK.

The prerequisite check runs, and if you do not have all the prerequisite software packages, the installation wizard for each of the packages appears.

Example: If you do not have the appropriate version Microsoft .NET Framework installed, the wizard for installing the necessary version appears.

Note: There may be a short wait while FH Mobile Response checks for the prerequisites.

When updating from FH Mobile Response 3.2 to 3.3, the FH Mobile Response Setup dialog box appears, indicating that an older version of ArcGIS has been detected and will be uninstalled.
Click OK.

The ArcGIS Uninstall Utility dialog box appears, listing the older version of the ArcGIS engine.
Click Uninstall.

The uninstall process begins, then the ArcGIS Engine Runtime dialog box appears, listing the software that needs to be stopped before continuing the update to the newer version of ArcGIS.
Verify that Automatically close applications and attempt to restart them after setup is complete is selected, then click OK.

When the uninstall completes, the ArcGIS Uninstall Utility dialog box reappears.
Click Exit.

The ArcGIS 10.2.2. Engine Setup installation wizard appears.
Click OK, then follow the prompts in the ArcGIS installation wizard to install the newer version of ArcGIS.

When the ArcGIS installation completes, the Install SQL Express dialog box appears.
Click No.

An Alert dialog box appears, indicating that a previous version of FH Mobile Response has been detected and must be uninstalled
Click Yes.

When the uninstallation of the older version of FHMR completes, the FH Mobile Response 3.3 installation wizard appears, displaying the Welcome screen.
Read and follow the recommendations and warnings on the screen, then click Next.

Depending on whether an older version of the FH Mobile database exists on the mobile computer, either the Warning! Pre-existing database detected or the Emergency Response Provider Agreement screen appears.
(If the Warning! Pre-existing database detected! screen appeared) Do the following.
1. (If you want to keep the data in the FH Mobile database) Synchronize the FH database with the FH Mobile database, and then click Next >.
  
  Information on synchronizing the databases is available at http://www.firehousesoftware.com/webhelp/FHMobile/Default.htm, under FH Mobile Installation and Update Guide → Synchronize data.
  
  The Are you sure? screen appears.
2. Select I understand my database will be overwritten, continue installing, and then click Next >.
  
  The database is overwritten, and then the Emergency Response Provider Agreement screen appears.
For Are you an Emergency Response Provider, select Yes, and then click Next.

The License Agreement screen of the installation wizard appears.
Select I accept the license agreement, and then click Next.

The Prerequisite Check screen appears.
Verify that all the items listed display OK to the right of them.
(If any of the items display MISSING) Follow the directions at the bottom of the screen.
Click Next.

The Destination Folder screen appears.
(Optional) Click Browse and use the file browser that appears to change the location where FH Mobile Response will be installed.
Click Next.

The Select Installation Type screen appears.
Depending on whether or not you want to install the default map set, select either Complete or Custom.

Complete installs the North American map data files and navigation files to a default location. Custom lets you select which files to install, and where to install them.
Click Next >.

If you selected Complete, the Ready to Install the Application screen of the installation wizard appears. If you selected Custom, the Select Features screen of the installation wizard appears.
(If the Select Features screen of the installation wizard appears) Do the following.
By default, the FH Mobile Response maps and navigation data are selected and will be installed on the local hard drive.
1. (Optional) Select any map data or navigation files that you want to change the default selection for, and choose the appropriate option for your needs.
2. Click Next >.
  
  The Custom Map File Configuration screen of the installation wizard appears.
3. For MXD File Path, click Browse, and then use the file dialog box that appears to navigate to and select the .MXD file you want to use.
4. (As necessary) Repeat the previous step for Locator File Path, Route File Path, and Reverse Locator File Path to select the .LOC, .GDB, and reverse .LOC files, respectively.
5. Click Next >.
  
  The Ready to Install the Application screen of the installation wizard appears.
In the Ready to Install the Application screen of the installation wizard, click Next.

Depending on whether you have the FH Mobile Response server set up on the same computer as the FH Mobile Response client, either the Updating System screen appears or the Files In Use screen appears.

If the Updating System screen appears, it is automatically followed by the 3.3 Maps Installer screen.

Note: The maps update portion of the installation will take several minutes.

When the installation completes, the FH Mobile Response has been successfully installed screen of the installation wizard appears.
(If the Files In Use screen appears) Click Automatically close all applications, then click OK.

The Updating System screen appears, followed by the 3.3 Maps Installer screen, then by the FH Mobile Response has been successfully installed screen of the installation wizard, as described in the previous step.
Click Finish.