Review and respond to QA/QI notes

Quality assurance (QA) measures compliance against certain necessary standards. Quality improvement (QI) is a continuous improvement process. QA is required and normally focuses on individuals, while QI is a proactive approach to improve processes and systems. Standards and measures developed for quality assurance can improve the quality improvement process.

When you complete an incident in FH Medic, it is reviewed by administrators on the FH Medic Cloud.  Sometimes questions may arise concerning the incident, and administrators can respond with questions and review notes, which can be reviewed in FH Medic. You can also respond to those questions and notes, and view a history of the notes.

  1. In the upper left corner of the interface, touch QA Msg.

    A menu appears, displaying any messages from the QA/QI reviewer on the FH Medic administration site.

  2. Read the notes about the changes that are needed.
  3. Closed(Optional) Respond to the person who sent the message.

    1. Touch the field under Respond to Admin, and then use the iPad keyboard that appears to type the message you want to send back to the person who sent the message.

    2. Touch Send.

      A confirmation dialog box appears.

    3. Touch OK.
  4. In the upper right corner of the menu, touch Done.