Complete a quality assurance (QA) review

1. Find the incident you want to mark as having passed a quality assurance (QA) review, as described in Find an incident by date, or in Search for an incident.

   In the lower left corner of the page, a Results section appears, listing all of the incidents that match the search criteria you defined.

   

2. (If necessary) Click a column name in the title bar to sort the contents of the column from ascending to descending order, or back again.

3. Do one of the following.

   Mark the incident having passed QA without viewing other incident details

   • For the row containing the incident you want to mark as having passed QA review, choose Quick Actions → QA Complete.

     The status of the incident in the table changes to QA Complete.

   View other incident details before marking the incident as having passed a QA review

   1. For the row containing the incident you want to mark as having passed QA review, click Details.

      A separate web browser window opens, and the Incident Details for Incident Number page appears in it.

      

   2. Click QA Complete.

      Near the top of the page, the status of the incident changes to QA Complete.