Create, edit, or deactivate buckets for incidents

A bucket is a logical container for incidents that a specific administrator is responsible for reviewing, approving, and so forth. When the administrator responsible for the contents of the bucket logs in, this incident appears in their list for review. The administrator can also assign incidents to other user's buckets.

After they are created, buckets assigned to an administrator are available on the Home page, when the administrator clicks My Buckets.

  1. (If you have not done so already) Access the configurations web portal, as described in Configure the administration web site.

  2. Click Buckets.

    The Configurations -> Buckets page appears.

  3. Click Add new bucket.

    The Edit bucket dialog box appears.

  4. Do one of the following.

    ClosedAdd a bucket
    1. In Bucket Description, type a name for the bucket.
    2. Under Bucket Users, follow the directions in the dialog box to create the list of administrators who will be automatically assigned to the incidents added to the bucket you are creating.
    ClosedEdit an existing bucket
    • Edit the bucket description or the list of administrators who are automatically assigned to the incidents added to the bucket.
    ClosedDeactivate a bucket
    • Clear Active.
  5. Click Save Changes.