Connection issues between client computers and the database server

Issue

You are having trouble connecting a client computer with the database server.

Explanation

A number of things outside of FH Enterprise can prevent a client computer from connecting with the database server. The following issues are the most common, and you can easily check for and correct them on your own.

Workaround

If you have tried each of the solutions below and your client computer is still unable to connect to the database server, you should contact FH technical support for more assistance.

Check network protocols.
Open a static port in the Windows firewall for TCP access.
Open access to SQL Server when using dynamic ports.
Query the SQL server port on the database server.