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1st Quarter, 2012
FireVISION is a quarterly publication from FIREHOUSE Software® with fire-industry news, software tips, and other helpful information. We hope you find this and future issues to be both informative and useful.
Previous newsletters are available in the Newsletters section of the FH® web site. If you have any questions or concerns related to the newsletter distribution, please email: FHdocumentation@acs-inc.com
. If you would like to be removed from our mailing list, see the instructions at the bottom of this email.
Follow us on Facebook and Twitter!
Follow the latest FHETS updates on Twitter and FH news on Facebook.
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Our brand transition completes!
Two years ago Xerox acquired Affiliated Computer Services (ACS), combining Xerox's strengths in document technology with ACS's expertise in managing and automating work processes.
Since that time, Affiliated Computer Services has marketed itself as ACS, A Xerox Company. Considering the significant progress we've made in uniting ACS with Xerox, we're now retiring the ACS brand in many areas of our services business and bringing together our services and technology portfolio under the Xerox brand.
Today, as the world's leading enterprise for business process and document management, our services-led, technology-driven company offers value to your business through the power of our innovation and the expertise of our people. And, now we're delivering the world-class technology and services you come to expect from us under one name, Xerox.
FH will continue for you, unchanged. You may notice some email addresses change from the acs-inc.com address to a xerox.com address. Shipped packages and mailings will come with the Xerox name instead of ACS as well. But don't worry, our sales and support team phone numbers, contacts, and services will continue as they have been for you.
Please accept our thanks for your business. It's something we never take for granted and are committed to earning every day.
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 FH iWeb now available for both Android 3.0
and iPad iOS 5
Take your pick....either iPad iOS or the Google Android 3.0 operating system! We're happy to announce the availability for FH iWeb has expanded. Now, both tablet options can connect you to your FH Web system remotely using FH iWeb and the tablet's wireless connection.
FH iWeb (introduced for iPad October 18, 2011) has received great reviews from its users, continuing to meet their needs of taking their FH systems' mobile. This new introduction expands those opportunities.
Download the free app for your Android 3.0 device or iPad from their store today! (The app requires version 4.0.1.10784 or higher of the FH WEB server.)
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The door is open. Come on in!
Hotel and event registration for the 2012 FIREHOUSE Software Education and Training Seminar, located in the "Brave and Beautiful city" of Atlanta, Georgia is open now! The Omni Hotel at CNN Center in Atlanta will be our host Tuesday, September 18 through Friday, September 21 for a FHETS everyone will want to attend.
This year, the seminar price will be $845 for the conference, including: breakfast, lunch, and both receptions. Hotel accommodations are available for $132/night, with this special rate available to our attendees three days prior to and following the seminar, based on guestroom availability. So don't delay, go to www.myfhevents.com to register now!
For travel planning, we'll have the registration, FH user's group meeting, and an opening night reception to be held on the 18th, followed by three intensive days of classes and interaction with FH staff and clients. Anticipated classes are being planned now. More details will be published as they come available.
If you have any questions, please contact our training coordinator at FHtraining@acs-inc.com. Come be a part of an event that will always be on your mind. See you in Atlanta!
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Apply the NFIRS 2012 specification changes now!
The U.S. Fire Administration NFIRS 2012 specification changes are available now to install in two independent ways for your FIREHOUSE Software. Both options are available for departments with active FH technical support contracts.
The FIREHOUSE Software version 7.12 is available now. This full product update has the specification changes included, along with other revisions and enhancements for FH. Take a moment to review the FH 7.12 Release Notes for all the details.
Departments running FH version 7.5.30 up to version 7.11.15 have the option to install the NFIRS_Updates_2012.FHz file. This file loads the rules changes into the current FH system without performing a full FH update.
Emails have been sent to each department's primary contact with instructions for downloading and applying the FHz file to your current system. If you did not receive the email, please contact the FH technical support team at support@firehousesoftware.com to request the instructions be sent to you.
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Register for the FH Forum and subscribe to your favorites
It's been several months since the initial opening of the FH Forum. During that time, hundreds of people have registered and posted multiple topics for discussion. As things are beginning to build, we're seeing the opportunity to enhance our communications to you through the forums.
During the month of April, we will construct more forums specifically for national and state specific NEMSIS issues. When new patient and demographic export definitions, or state specific NEMSIS definition files are released, we are going to post announcements in the forum for all registered subscribers to receive. And in the very near future, new forums will be introduced for FH Barcoding, FH CMS and FH Mobile Response.
A few users have had difficulty receiving forum posts once they registered, so we created an example instruction guide for you to follow, assisting you with subscribing. But if you have any problems, don't hesitate to contact us at fhdocumentation@acs-inc.com.
We encourage everyone to register for the FH Forum. Sign up now to join us!
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Stop By and See Us
Look for us at these upcoming events in the coming months!
04/12/12 to 04/13/12: 39th Annual LFCA Conference, Covington, LA.
04/16/12 to 04/21/12: FDIC 2012, Indianapolis, IN.
04/24/12 to 04/24/12: OMFPOA 56th Training & Educational Symposium,
Ajax, ON.
04/26/12 to 04/26/12: Fire Prev. Assoc. of MA Annual Seminar, Milford, MA.
05/06/12 to 05/07/12: 60th Ontario Assoc. of Fire Chiefs Conf. & Trade Show, Toronto, ON.
05/18/12 to 05/23/12: Metropolitan Fire Chiefs Conference 2012, Louisville, KY.
06/09/12 to 06/09/12: 2012 SFFMA Annual Conference, Houston, TX.
06/14/12 to 06/16/12: 106th Annual NY State Assoc. of Fire Chiefs Conference, Verona, NY.
06/18/12 to 06/20/12: 2012 AAFC Annual Conference, Orange Beach, AL.
06/21/12 to 06/23/12: IAFPD 69th Annual Conference, Peoria, IL.
06/22/12 to 06/24/12: 2012 Annual MAFPD Spring Conference, Lake of the Ozarks, MO.
06/22/12 to 06/24/12: New England Fire/Rescue/EMS Expo , West Springfield, MA.
06/22/12 to 06/23/12: 84th WSFCA Annual Conference, Wisconsin Dells, WI.
06/29/12 to 06/30/12: Arkansas State Firefighters Assocation Convention, Hot Springs, AR.
07/15/12 to 07/17/12: TN Fire Chief's Assocation 44th Annual Meeting , Nashville, TN.
07/22/12 to 07/22/12: 2012 Annual Municipal Texas Fire Training School, College Station, TX.
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 Department Profile
In each newsletter, we profile a different department using FIREHOUSE Software. If you would like your department profiled, please send information about your department to: FHdocumentation@acs-inc.com.
Fire Department: City of Knoxville Fire Department
Location: Knoxville, TN.
Fire Chief: Stan Sharp
Personnel: 327 full-time career, 10 civilian
Stations: 19
Pop. Served: 178,000 residents, plus 30,000 seasonal Univ. of Tennessee students
Calls: approx. 30,000 annually
Apparatus: 5 Ladders, 20 Pumpers, 1 Rescue truck, 1 HazMat truck, 1 Brush truck, 5 Tankers, 1 Fire boat
Software: FIREHOUSE Software Enterprise Edition ver 7 with FH Sketch, FH Mobile Inspections & Occupancies, and FH Mobile Preplans
Comments:The City of Knoxville is located along the Tennessee River with an elevation of nearly 900 ft. Knoxville is considered the gateway to the Smokey Mountains. With a heavy Scotch/Irish heritage, it's no wonder Knoxville's fire department was established on St. Patty's Day, March 17, 1885. The Knoxville F.D. staffs BLS and ALS engine companies in order to aid the citizens with the best care possible. The 98 square miles inside the city comprises of mostly single family dwellings with some high rise residential in the downtown and campus area, to one and two story commercial and multiple dwelling apartment buildings just outside of the downtown area.
Knoxville most always has four distinct seasons with a mild temperature range between 20 degrees in the coldest of Winter, to mid 90's in August and September. On any given Saturday during the Fall, Knoxville's population grows as nearly 100,000 excited fans dressed in orange pack the University of Tennessee's Neyland Stadium to see the Vols play football. Knoxville is a pleasant place to live and do business. The people here are hard working, honest, reliable and eager to help newcomers. We welcome you to come and visit. http://www.cityofknoxville.org/kfd/default.asp.
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